Terms and conditions

Deposits

A non-refundable deposit of 10% of the cost of arrangements is required at the time of booking, and 30% for cruises. Individual packages may carry their own deposit terms, which are stated on the package page.

Final payment

All reservations must be prepaid. Final payment is due six weeks prior to departure, which may vary for cruises and certain other arrangements. In making payment you confirm that you have read and accepted these terms and conditions.

Failure to remit final payment on the due date will result in cancellation of reservations, forfeiture of the deposit, and may attract cancellation costs.

Late booking fees

Reservations made within 15 days of departure are subject to a fee of R500.00 plus VAT. Once confirmed, these bookings are subject to cancellation charges. Some bookings require full payment at the time of booking.

Amendments

An amendment fee of R500.00 plus VAT is charged for each amendment made to a confirmed reservation, in addition to any cancellation charges that may apply. No amendments can be made to transfers and sightseeing tours within 48 hours of the service.

Cancellations

Cancellations must be received in writing, and charges are determined at the time of cancellation. The following are the maximum charges that can be imposed:

• •More than 8 weeks prior to departure: deposit forfeited
• •Less than 8 weeks but more than 28 days prior to departure: 60% of the cost
• •Within 28 to 14 days of departure: 80% of the cost
• •Within 14 days of departure: 100% of the cost

Refunds

All vouchers are issued on the understanding that services are non-refundable. Refund applications may be considered only where cancellation or amendment of hotel accommodation after departure is made directly with Travel Vision's operators, proof of cancellation can be substantiated with the date, time, name and cancellation number, and the claim is received in writing no later than 30 days following completion of the services reserved.

No refunds will be considered on unused car rentals, transfers, attraction entrances, sightseeing tours, apartment reservations or package components. Subject to any additional charges levied by service providers, any refund attracts a minimum charge of 10% of the cost, or the first night's accommodation in each city, whichever is greater.

Service provider conditions

Various service providers may impose their own terms and conditions regarding deposits, payments, cancellation fees and refunds from time to time. All reservations are subject to these additional conditions.

Travel insurance

We strongly advise passengers to take out insurance covering cancellation, medical expenses, loss of baggage, curtailment and default at the time of booking. Ask your ASATA travel agent for details.

Costs and rates

All costs are based on tariffs and exchange rates at the time of publishing and are subject to alteration in the event of fluctuations in tariffs or exchange rates. Rates include our administration, planning and operational expenses. All prices reflected are in respect of payment by cash only.

It is an express condition that, at the time of final payment, Travel Vision shall not be bound to accept payment if the actual costs vary from our confirmation. Certain hotels may from time to time offer specially discounted rates for limited periods. These rates are not used in our programmes and can only be booked directly with the hotel.

Hotels and accommodation

On all tours, packages and hotel reservations, the right is reserved to substitute listed hotels with others of a similar or higher category at no additional cost to the passenger. Hotels undergo renovations from time to time and take all possible steps to limit disruption to guests. We will not entertain complaints or refund requests if a hotel is carrying out renovations while a guest is resident.

Our hotel rates do not include resort fees, gratuities and certain city taxes. These can only be paid directly to the hotel. Check in is usually late afternoon or early evening, and check out mid-morning.

Cancellation by Travel Vision

Travel Vision and its service providers reserve the right to cancel any reservation prior to departure, in which event the entire payment will be refunded without further obligation. Travel Vision reserves the right to change requested hotels, apartments and cabins to those of an equal or higher grade, even after departure from South Africa.

The duration of a package may have to be extended or curtailed owing to unforeseen changes in transportation schedules. Any resultant expense is borne by the passenger and any saving refunded.

Reconfirmation of flights

It is the passenger's responsibility to reconfirm all departure dates and times of all flights at least 72 hours prior to departure. Failure to do so may result in cancellation of reservations by the airlines.

Liability

Travel Vision (Pty) Ltd cannot be held responsible for any charges that appear on a passenger's credit card, nor accept responsibility for having such charges reversed or corrected upon the passenger's return to South Africa.

The company, in making arrangements for transportation, conveyance, hotel accommodation or any other service, acts as agent only and is not liable as a principal. Bookings for services provided by our suppliers form a direct contract between passengers and the relevant supplier, and are subject to that supplier's conditions.

The company shall not be liable for any injury, death, loss, damage, accident, delay or inconvenience, howsoever caused, during any journey, tour, residence or other facility arranged or booked by the company. Any loss or additional expense due to delays, changes or cancellations of air, rail, road, sea or any other service, strikes, sickness, theft, war, weather or other causes, is borne by the passenger.