Frequently asked questions
Booking, payment, changes and accreditation. If your question is not here, call us.
Plan my tripGeneral
What services does Travel Vision offer?
Customised travel packages for leisure, corporate, adventure and medical travel, plus wholesale services for the travel trade.
How long has Travel Vision been in business?
We have been serving travellers since 1979.
Why should I choose Travel Vision?
We build and price our own packages, so we can change them. You deal with one consultant from first enquiry to the day you get home, and we have four decades of supplier relationships behind the booking.
What types of tourism do you specialise in?
Leisure, corporate, government, sports and MICE tourism.
Booking and payment
How do I book a travel package?
Request a quote from any package page, call us on 011 408 8000, or email reservations@travelvision.co.za. We confirm availability and price before anything is committed.
Do you offer customised travel packages?
Yes. Every package on this site is a starting point, and most bookings end up adjusted in some way.
What payment methods do you accept?
Credit cards, bank transfers and online payments.
What deposit is required?
A non-refundable deposit of 10% of the cost of arrangements is required at the time of booking, and 30% for cruises. Individual packages may carry their own deposit terms, which are shown on the package page.
What is your cancellation policy?
Cancellation charges depend on how close to departure you cancel, starting at forfeiture of the deposit more than eight weeks out and rising to the full cost within 14 days. Cancellations must be in writing. The full schedule is in our terms and conditions.
While you travel
How do I change or cancel a booking?
Contact our reservations team as soon as possible. An amendment fee applies per change to a confirmed reservation, in addition to any cancellation charges.
Do you offer travel insurance?
Yes. Travel insurance is mandatory on our packages and can be arranged through our reservations team when you book.
How do I contact you for support?
By phone on 011 408 8000 or by email at reservations@travelvision.co.za.
Accreditation
Are you a certified travel agency?
Yes. Travel Vision is an IATA-accredited agency and a member of ASATA, the Association of Southern African Travel Agents.
Are you partnered with airlines or other organisations?
Yes, we hold partnerships with several airlines and operators, including an exclusive arrangement with Air Tanzania.
Ready to plan your next trip?
Tell us where you want to go and we will build it around you. Our team has been doing exactly that since 1979.
Unit 9, Fountain View, Constantia Office Park, Vlakhaas Avenue, Constantia Kloof, 1709